general
is Ruume HIPAA compliant?
Ruume is an encrypted service built to meet Health Insurance Portability and Accountability Act (HIPAA) regulations and other security requirements to safeguard privacy. Learn more about AWS HIPAA compliance. We do not store any health information such as PHI and use the safest servers in the industry, in particular AWS and Cloudflare.
what’s the added layer of privacy?
🔒 lock any Ruume meeting with a custom password you choose.
this gives you the peace of mind no one can ring your ruume's doorbell whilke you're in a meeting.
no fuss. turn it on and off in 1 click.
this gives you the peace of mind no one can ring your ruume's doorbell whilke you're in a meeting.
no fuss. turn it on and off in 1 click.
what’s the best way to experience Ruume?
a desktop browser is the best way to experience and create a customized Ruume. if you use chrome, even better.
do I need to download anything to use Ruume?
Ruume is 100% browser powered—no download required. you can use Ruume in web browsers like chrome and safari.
Is there a time limit on using Ruume?
no way—experience no time limits even with a free account.
how many attendees can join my ruume event?
that depends on your membership level. you can invite up to 30 participants and 1200 audience attendees.
👥 a participant is an attendee that shares their audio, shows a live video feed, and screenshares.
👁️ audience members are best for webinars or online events. a host can have up to 1200 audience members view a ruume. they cannot share their video or their audio, and can only view and engage with the meeting via reactions, chat, and questions.
👥 a participant is an attendee that shares their audio, shows a live video feed, and screenshares.
👁️ audience members are best for webinars or online events. a host can have up to 1200 audience members view a ruume. they cannot share their video or their audio, and can only view and engage with the meeting via reactions, chat, and questions.
what’s the difference between a participant and an audience attendee?
👥 a participant is an attendee that shares their audio, shows a live video feed, and screenshares.
👁️ audience members are best for webinars or online events. they cannot share their video or audio, but can visit your links, engage via reactions, chat, and questions.
👁️ audience members are best for webinars or online events. they cannot share their video or audio, but can visit your links, engage via reactions, chat, and questions.
do guests need an account to join my ruume?
meeting guests only need a browser, wifi, and a link to your ruume—that’s it. there’s no need to download or wait for an app update.
definitely. Ruume is 100% free to use. get started by creating an account.
can i use ruume for free?
A ruume is an online or virtual meeting space. our name is a play on the word "room", so when you enter your next meeting room, instead of room, say ruume. 😉
what's a ruume?
technical
my ruume loads slowly
If you notice your ruume is loading slowly, your background may be the cause.
If you have used a static, or still, image as your background, even though it’s within the technical requirements (jpeg or png file up to 5mb), it likely still needs to be optimized and compressed for the best experience.
Use these awesome free services to help you compress your static imagery before uploading.
If you have used a static, or still, image as your background, even though it’s within the technical requirements (jpeg or png file up to 5mb), it likely still needs to be optimized and compressed for the best experience.
Use these awesome free services to help you compress your static imagery before uploading.
- TinyPNG: uses smart lossy compression techniques to reduce the file size of your PNG and JPEG files
- ImageOptim: by far the best tool for compressing images on a Mac
- ShortPixeL: a great WordPress plugin for automatically compressing images
how do i enable pop-ups on safari?
at times Apple will update their iOS and/or MacOS and auto-set Safari to block all pop-ups. this may affect your ability to start a ruume.
to allow pop-ups:
to allow pop-ups:
- Go to > Settings
- Select Tab > Websites
- Select Row > Pop-up windows
- iOS: toggle off
- MacOS: select Allow
my youtube background stopped working.
If you used a youtube background for your ruume, the link may have expired. Visit youtube and get an updated link to replace your old one.
what are the specifications to upload a background?
ruume backgrounds can be an image (jpeg or png up to 5mb), video (mp4, up to 10mb), or youtube link.
can I edit my ruume?
Yes! From changing the background, embedding links, updating the description, or adding in monetization.
Don’t forget to save when you’re done. Any changes not saved will not be saved in your published ruume. To save you have to go through all the steps until you reach the ‘publish’ settings.
- Visit your dashboard
- find the ruume you would like to update
- Once you have found the ruume you would like to edit, hover over the ruume and the edit icon (pencil in hand).
- Click on the icon
- Then click edit
Don’t forget to save when you’re done. Any changes not saved will not be saved in your published ruume. To save you have to go through all the steps until you reach the ‘publish’ settings.
how can I create my own ruume?
to create your own ruume you need a professional or business subscription. go to the dashboard and click on the `create a ruume` under the `my ruumes` tab.
you can upgrade your subscription by visiting your profile.
you can upgrade your subscription by visiting your profile.
how do i create a ruume using a youtube video?
click ‘create a ruume` from your dashboard, and add the youtube video to the background prompt.
to create a ruume you need a professional or business subscription. you can upgrade your subscription at any time by visiting your profile.
to create a ruume you need a professional or business subscription. you can upgrade your subscription at any time by visiting your profile.
how can i access my recordings?
visit your profile to view your recordings. click on the url of the recording you would like to view and share this will be automatically copied, then open the url in a new tab.
can ruume be used with bluetooth?
100%. connect your device to your laptop or PC as usual.
if you’re joining a ruume as a participant, doublecheck your audio settings before you click “join now.”
have an important ruume you’re hosting? we recommend hosts and participants use wired headphones or earplugs for the best connectivity.
if you’re joining a ruume as a participant, doublecheck your audio settings before you click “join now.”
have an important ruume you’re hosting? we recommend hosts and participants use wired headphones or earplugs for the best connectivity.
Ruume can be used on both android and ios devices. however, mobile is currently in beta, and we encourage you to host any events from a desktop device.
can Ruume be used on mobile devices and tablets?
monetize
can i monetize a recording?
visit recordings under your profile, then click on the dollar icon and set the value you would like to charge your viewers—be sure to save.
when will i receive my commission?
commission is paid out weekly.
how do i connect my account to stripe?
visit your profile and click ‘set up stripe’ under the monetization section and follow the prompts.
what’s the commission breakdown?
the commission rate is based on your subscription:
- free - earn 80% from participants (no audience).
- pro - earn 95% from participants (no audience).
- biz - earn 100% from participants and 90% from the audience.
earn commission from your events by adding a fee for entry or a donation. be sure to set up your stripe account so you get paid.
how do i earn commission from an event?
subscription
can i cancel my Ruume subscription?
to cancel a subscription, visit your profile and click ‘manage subscription’. once you have cancelled your subscription, you’ll automatically be downgraded to the free version.
can i change my Ruume subscription?
yes, visit your profile and click the subscription package you’d like to change to.
upgrade your subscription at any time by visiting your profile.
can i upgrade my Ruume subscription?